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Tutorial · 3 min

Fix a failed import with the results file

Every job produces a results workbook that tells you exactly which rows failed and why.

A partly-failed import is normal — a handful of rows usually have a bad value. You don't need to redo the whole file.

  1. Open the job under Activity and download the results file.
  2. Filter to rows with a failure reason. The reason sits next to the row that caused it.
  3. Fix those rows in place.
  4. Delete every row that succeeded, so the file contains only the fixes.
  5. Import the smaller file.

Reading the reasons

Most messages come straight from Shopify and name the field. "Handle has already been taken" means a NEW row hit an existing product; "Path has already been taken" means a redirect already exists for that path. The troubleshooting guide covers the frequent ones.

Next

Change prices in bulk

Raise, cut or recalculate prices across a vendor, a collection or the whole catalog.

Add, remove or replace tags

Tags drive collections, filters and automations — and they are replaced wholesale on import.

Try it on your store

Install SyncifyPro